As your partner in insurance claim resolution, we help you complete your insurance journey.

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About US

Why We Stand For ?

At BIRSAAN, we tackle the crisis of customer confidence in insurance head-on. Too often, policyholders face mis-selling, unjust claim rejections, delays and short-settlement. Our mission is clear: to empower insurance policyholders in managing policies and resolving grievances as well. We do not just solve problems; we innovate. By leveraging cutting-edge technology and a deep commitment to customer satisfaction, we continuously enhance our solutions. Our vision is simple yet profound: to be the most trusted tech platform for enhancing faith in the insurance ecosystem.

VISION

Our business is built on trust. Customers come to us with the expectation that we will resolve their issues, and we instill confidence by delivering on that promise. This foundation of trust begins internally, by fostering strong, reliable relationships within our team. We strive to create a transformative impact on the lives of both our external and internal customers. Yesterday’s best is today’s baseline! Our customers are our top priority, driving every decision we make to ensure their needs are at the heart of our business.

MISSION

We deliver solutions, beneficial to all stakeholders: our customers, our distributors, our employees and our shareholders. We are committed to be an exemplary consultancy to address customers’ grievances, setting industry benchmarks in the area of customer care, communication clarity, along with customer treatment and engagement. We build enduring and profitable relationships with our agents and distribution partners who share our vision. We provide leading solutions for employers, so they can ensure better health for their staff.

CORE VALUES

Respect: We treat all our stakeholders the way we want to be treated, with consideration and respect. Trust: We build long term relationship with employees, customers and distributors honoring our commitments. Customer Excellence: We offer finest solutions and services to the customers by being refreshingly different and innovative methods. Our customers are our top priority, driving every decision we make to ensure their needs are at the heart of our business. We strive to create a transformative impact on the lives of both our external and internal customers.

EMPATHY

Understanding and sharing the feelings of both our customers and colleagues is essential. We prioritize recognizing and addressing the emotions and experiences of others, whether they are external customers or internal team members. Our business is built on trust. Customers come to us with the expectation that we will resolve their issues, and we instill confidence by delivering on that promise. This foundation of trust begins internally, by fostering strong, reliable relationships within our team.

INTEGRITY

We uphold strong moral principles rooted in our values, believing that true integrity is demonstrated by how we act, even when no one is watching. We are committed to an unbiased approach in all that we do, ensuring equal access to opportunities for everyone in the industry and the society as well. With our operating philosophy being based on the principal tenet of ‘consumer-centricity’, we have been consistently investing in the effective application of technology to deliver excellence in customer servicing, innovation and value-for-money services.

Why To Choose BIRSAAN?

We are transparent in our process, and we are open to you in every process we initiate. Our service meets the highest quality standards in the entire process. We are committed to providing our clients with the highest level of service.

Customer-First Approach

We recognize the importance of our customers and are committed to providing them with the highest level of service. Our goal is to create a positive impact in the lives of our customers by delivering exceptional value through our services.

No Hidden Charges

We understand that customer satisfaction is paramount and we are committed to providing a hassle-free experience for all our clients. That's why we do not charge any success fee until the case is resolved.

Team of Industry Experts

At BIRSAAN, we have a highly efficient team of experienced insurance consultants who can always assist you during the entire journey. Our team is equipped to address any kind of issue you may encounter with your insurance policy.

Transparent Process

Our entire process is absolutely transparent & crystal clear to best fit the customer’s need. We do the entire A-Z process along with client’s acknowledgement at every stage in the process of claim settlement till the final result come out.